Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
SITXCCS301 Mapping and Delivery Guide
Provide lost and found services
Version 1.0
Issue Date: May 2024
Qualification | - |
Unit of Competency | SITXCCS301 - Provide lost and found services |
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Description | This unit describes the performance outcomes, skills and knowledge required to provide service to customers who have lost and found items. It requires the ability to determine and record details of items, investigate lost items, assist claimants and complete documentation. | ||
Employability Skills | This unit contains employability skills. | ||
Learning Outcomes and Application | This unit applies to all tourism, travel, hospitality and event sectors.This unit mainly applies to frontline operations personnel who operate with some level of independence and under limited supervision. It does, however, describe a basic operational function of minimal complexity and individuals who work with very little independence under close supervision would also use this skill.It applies to a range of people, including club, hotel and venue receptionists, hotel porters and customer service personnel within attractions and event facilities. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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Prerequisites/co-requisites | Not applicable. | ||
Competency Field |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Determine and record details of lost and found items. |
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Element: Assist customers with lost and claimed items. |
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Element: Complete lost and found documents. |
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